Step 1 — Initial Inquiry & Consultation (Week 1)

Begin by submitting a detailed inquiry through our contact form or by email. Include: your location, the breed/generation you are interested in, your home environment, any other pets, and your experience with cats. Within 48 hours, one of our senior team members will respond with a personal reply — not a form email.

Our first conversation is a two-way interview: we want to understand your lifestyle and goals; you should use this time to ask every question you have. We believe an informed buyer is a happy buyer. There is no pressure to commit to anything in this stage — it is purely exploratory. Phone and video calls are available for buyers who prefer a real-time conversation.

We will discuss: breed options suited to your lifestyle, legal requirements for your state/country, housing and diet requirements, what you should prepare before your kitten arrives, and realistic expectations for your chosen generation.

Step 2 — Application & Approval (Week 1–2)

Approved inquiries receive our Buyer Application. This one-page form covers: your address and housing type, local legality confirmation, veterinary reference (or willingness to find an exotic-friendly vet before placement), household members, and your experience with cats. We do not require applicants to have prior exotic cat experience — we require that they are honest about their experience level so we can match them with the appropriate generation and provide appropriate preparation support.

For F1, HP F1, and wild species (Servals, Caracals, Pumas, Lynx), we also require confirmation of legal permits before placement. We assist all buyers with the permit application process and will not rush any placement that depends on pending permits.

Approval is typically communicated within 3–5 business days of application receipt.

Step 3 — Deposit & Placement (After Approval)

Approved buyers are presented with available kittens or upcoming litter options. A fully refundable deposit secures your placement. Deposit amounts by breed/generation:

Breed / Generation	Deposit Amount	Refund Policy
HP F1 Savannah	$5,000	Fully refundable if no kitten is suitable within 18 months
F1 Savannah	$3,500	Fully refundable if no kitten is suitable within 12 months
Silver F1 Savannah	$4,000	Fully refundable if no kitten is suitable within 18 months
F2 / Silver F2 Savannah	$1,500–$2,000	Fully refundable if no kitten is suitable within 12 months
Serval / Caracal / Lynx species	$3,000–$5,000	Fully refundable if no kitten is suitable within 18 months
Puma	$5,000	Fully refundable with documentation of permit approval

Deposits are transferred via bank wire or cryptocurrency. The deposit is applied to the total purchase price. If you change your mind at any point before the purchase agreement is signed, the deposit is refunded in full — no questions asked.

Step 4 — Kitten Development & Updates (8–16 Weeks)

Once your deposit is placed and a kitten (or upcoming litter) is designated for you, we become your partners in preparation. You will receive:

• Weekly photo and video updates of your kitten's development
• Socialisation milestone reports (first human contact, first play session, first raw feeding, etc.)
• A personalised preparation checklist tailored to your specific home environment
• Diet and feeding protocol for the first 30 days at home
• Recommended veterinary protocols document for your vet
• Legal permit guidance where required
• Access to our private buyer community for questions and support

Kittens are available for placement from 12–14 weeks of age — not before. Early placement does not benefit the kitten; a well-socialised 12-week kitten is fundamentally more confident and adaptable than a 6–8 week kitten. We do not accommodate early placement requests regardless of buyer circumstances.

Step 5 — Final Payment, Health Certificate & Transport

Final payment is due two weeks before transport. At placement, your kitten arrives with:

• TICA registration papers (in your name)
• 3-generation pedigree certificate
• Official health certificate from our licensed veterinarian (required for transport)
• Vaccination record (killed-virus FVRCP, rabies appropriate to age)
• Microchip certificate (ISO 15-digit chip)
• 2-year genetic health guarantee (see terms)
• Printed care guide
• Familiar-scented item from their birth family for transition comfort

Transport options: Ground delivery (personal delivery in a temperature-controlled vehicle to US buyers within 1,200 miles), nanny service (a human companion accompanies the kitten on a commercial flight), or buyer pickup at our facility. We do not ship kittens as cargo — all kittens travel in-cabin or by personal delivery.

For international buyers (UAE, Saudi Arabia, Qatar, UK, EU): we prepare all CITES documentation, health certificates for import, and coordinate with the receiving country's veterinary authority. International delivery is available for all species and generations we offer.